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For some thoughts on what should guide content moderation for a social media platform should look like, The Santa Clara Principles are required reading:
https://santaclaraprinciples.org/
The most important thing to recognize is that there are going to be mistakes. That is why transparency and accountability is at the center of these principles.
Santa Clara PrinciplesSanta Clara Principles on Transparency and Accountability in Content ModerationSanta Clara Principles on Transparency and Accountability in Content Moderation
Thank you for sharing your experience with us via the link. I found it pretty simple to follow and made a great deal of sense.
Mastodon works using # tag searches so if you don't mind I'd like to add curation. If you don't want that LMK and I'll delete.
#moderation #moderationIsWork #mastodonDesign #MastodonFailureModes
#mastodonServer #SantaClaraPrinciples