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I work in #edtech. When I respond to some calls for help, I wonder "do these people call the librarian when the book is open to the wrong page?"
@garyackerman my favorites are the emails that go along the lines of 'My computer is not working - can you help' No further info.
I developed a help form that brings you through some trouble shooting steps, last question is 'Have you tried Googling the solution?'