Want to know more about KPIs and OKRs? Daniel Breston and @sdi_institute have you covered: https://www.servicedeskinstitute.com/kpis-or-okrs-or-the-biggest-mistake-a-leader-can-make/?fbclid=IwAR3OipYYpqO9jJl85zf4fma_6RZrOQsvGNIoJPks-ia5rRBC6UqOFN7jrZ8- #ServiceDesk #ITSM #KPIs #OKRs