Thoughtworks<p>🚗💡 Is a Dealer Management System (DMS) the missing link in omnichannel D2C automotive success?</p><p>Our latest blog explores how integrating DMS can streamline operations, enhance CX, and drive digital transformation: <a href="https://ter.li/sdug7a" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="">ter.li/sdug7a</span><span class="invisible"></span></a></p><p><a href="https://toot.thoughtworks.com/tags/AutomotiveTech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AutomotiveTech</span></a> <a href="https://toot.thoughtworks.com/tags/D2C" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>D2C</span></a> <a href="https://toot.thoughtworks.com/tags/Omnichannel" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Omnichannel</span></a> <a href="https://toot.thoughtworks.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://toot.thoughtworks.com/tags/Tech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Tech</span></a></p>
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#customerexperience
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Sarah Lea<p>Wow, three of my Medium articles have been boosted in a row - thank you all for reading and sharing! 🙌</p><p>If you don't know the articles yet, here are the friend links:<br>:blobcoffee: How to Try Out an Open-Source AI Model Without Costly Hardware</p><p>A practical guide on how you can easily test an open-source language model like IBM Granite with Hugging Face Spaces and Gradio.</p><p>👉 <a href="https://medium.com/data-science-collective/how-to-try-out-an-open-source-ai-model-without-costly-hardware-and-what-to-know-about-ibm-84c00f778ac6?sk=85c4845a4cf787592948d256653670e5" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">medium.com/data-science-collec</span><span class="invisible">tive/how-to-try-out-an-open-source-ai-model-without-costly-hardware-and-what-to-know-about-ibm-84c00f778ac6?sk=85c4845a4cf787592948d256653670e5</span></a></p><p>:blobcoffee: 5 Important Lessons I Learned as a Tech Consultant over the Last 5 Years</p><p>Underestimated skills in IT consulting - and what I've learned from them.</p><p>👉 <a href="https://code.likeagirl.io/5-important-lessons-i-learned-as-a-tech-consultant-over-the-last-5-years-238c1e1d9ffe?sk=9918c70ded0c22ea72a98f7b155ecfea" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">code.likeagirl.io/5-important-</span><span class="invisible">lessons-i-learned-as-a-tech-consultant-over-the-last-5-years-238c1e1d9ffe?sk=9918c70ded0c22ea72a98f7b155ecfea</span></a></p><p>:blobcoffee: How to Skip the AI Hype and Find Reliable Expert Information</p><p>How to find high-quality content about AI and avoid information overload.</p><p>👉 <a href="https://medium.com/data-science-collective/how-to-skip-the-ai-buzzwords-and-find-reliable-expert-information-f32abe1061a1?sk=bf4da7655855056413577bd8a03321f5" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">medium.com/data-science-collec</span><span class="invisible">tive/how-to-skip-the-ai-buzzwords-and-find-reliable-expert-information-f32abe1061a1?sk=bf4da7655855056413577bd8a03321f5</span></a></p><p>Enjoy reading :blobcoffee: </p><p><a href="https://techhub.social/tags/llm" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>llm</span></a> <a href="https://techhub.social/tags/opensource" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>opensource</span></a> <a href="https://techhub.social/tags/Huggingface" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Huggingface</span></a> <a href="https://techhub.social/tags/ibm" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ibm</span></a> <a href="https://techhub.social/tags/python" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>python</span></a> <a href="https://techhub.social/tags/ai" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ai</span></a> <a href="https://techhub.social/tags/consultant" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>consultant</span></a> <a href="https://techhub.social/tags/technology" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technology</span></a> <a href="https://techhub.social/tags/IT" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>IT</span></a> <a href="https://techhub.social/tags/support" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>support</span></a> <a href="https://techhub.social/tags/career" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>career</span></a> <a href="https://techhub.social/tags/careeradvice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>careeradvice</span></a> <a href="https://techhub.social/tags/customerexperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>customerexperience</span></a> <a href="https://techhub.social/tags/productivity" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>productivity</span></a> <br> <a href="https://techhub.social/tags/learning" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>learning</span></a> <a href="https://techhub.social/tags/machinelearning" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>machinelearning</span></a> <a href="https://techhub.social/tags/deeplearning" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>deeplearning</span></a> <a href="https://techhub.social/tags/datascience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>datascience</span></a> <a href="https://techhub.social/tags/datascientist" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>datascientist</span></a></p>
Bytes Europe<p>QuestionPro and MarketCulture Partner to Help Companies <a href="https://www.byteseu.com/823622/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="">byteseu.com/823622/</span><span class="invisible"></span></a> <a href="https://pubeurope.com/tags/brand" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>brand</span></a> <a href="https://pubeurope.com/tags/business" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>business</span></a> <a href="https://pubeurope.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://pubeurope.com/tags/CustomerLoyalty" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerLoyalty</span></a> <a href="https://pubeurope.com/tags/cx" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>cx</span></a> <a href="https://pubeurope.com/tags/MarketResearch" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>MarketResearch</span></a> <a href="https://pubeurope.com/tags/marketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>marketing</span></a> <a href="https://pubeurope.com/tags/QuestionPro" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>QuestionPro</span></a></p>
Sarah Lea<p>During my last 5 years in the IT industry, I have often asked myself what makes a successful IT consultant.</p><p>I have definitely learned that success requires more than just technical knowledge. Here I share the 5 most important lessons I've learned:</p><p>:blobcoffee: Support and consulting are not the same thing, but they are often very close<br>:blobcoffee: Many people simply want a short, clear answer to their problem.<br>:blobcoffee: As a student, I used to think of 5 minutes as “no time”. Today, I think of everything that can be done in 5–10 minutes.<br>:blobcoffee: With the "problem-solving-framework" you have a heuristic tool to reduce a lot of cognitive load when solving a request question.<br>:blobcoffee: Train the customer instead of doing everything for him changes the customer relationship and builds trust.</p><p>Read more: <a href="https://medium.com/code-like-a-girl/5-important-lessons-i-learned-as-a-tech-consultant-over-the-last-5-years-238c1e1d9ffe" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">medium.com/code-like-a-girl/5-</span><span class="invisible">important-lessons-i-learned-as-a-tech-consultant-over-the-last-5-years-238c1e1d9ffe</span></a></p><p>Or friend link if you don't have a paid membership: <a href="https://medium.com/code-like-a-girl/5-important-lessons-i-learned-as-a-tech-consultant-over-the-last-5-years-238c1e1d9ffe?sk=9918c70ded0c22ea72a98f7b155ecfea" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">medium.com/code-like-a-girl/5-</span><span class="invisible">important-lessons-i-learned-as-a-tech-consultant-over-the-last-5-years-238c1e1d9ffe?sk=9918c70ded0c22ea72a98f7b155ecfea</span></a></p><p><a href="https://techhub.social/tags/consultant" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>consultant</span></a> <a href="https://techhub.social/tags/technology" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technology</span></a> <a href="https://techhub.social/tags/IT" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>IT</span></a> <a href="https://techhub.social/tags/support" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>support</span></a> <a href="https://techhub.social/tags/career" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>career</span></a> <a href="https://techhub.social/tags/careeradvice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>careeradvice</span></a> <a href="https://techhub.social/tags/customerexperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>customerexperience</span></a> <a href="https://techhub.social/tags/productivity" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>productivity</span></a></p>
Thoughtworks<p>Leverage deeper customer insights to find your next business opportunity and unlock growth. </p><p>We helped Australian Payments Plus develop a product discovery and CX strategy that’s identified 17 potential product enhancements, paving the way for evolution: <a href="https://ter.li/5qqhh0" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="">ter.li/5qqhh0</span><span class="invisible"></span></a></p><p><a href="https://toot.thoughtworks.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://toot.thoughtworks.com/tags/ProductDevelopment" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ProductDevelopment</span></a> <a href="https://toot.thoughtworks.com/tags/Payments" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Payments</span></a> <a href="https://toot.thoughtworks.com/tags/Tech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Tech</span></a></p>
Thoughtworks<p>Product leaders, you won’t want to miss this one!</p><p>Join Ivana Ciric, Director of Product, Practice at Thoughtworks, and Jose Platero, Director of Product & Design at Air Canada, for an episode of Pragmatism in Practice. </p><p>In this epsiode, they explore how Air Canada successfully reimagined its customer experience and ways of working through product innovation: <a href="https://ter.li/2rrrfs" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="">ter.li/2rrrfs</span><span class="invisible"></span></a></p><p><a href="https://toot.thoughtworks.com/tags/Tech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Tech</span></a> <a href="https://toot.thoughtworks.com/tags/Podcast" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Podcast</span></a> <a href="https://toot.thoughtworks.com/tags/Product" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Product</span></a> <a href="https://toot.thoughtworks.com/tags/Aviation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Aviation</span></a> <a href="https://toot.thoughtworks.com/tags/Airlines" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Airlines</span></a> <a href="https://toot.thoughtworks.com/tags/Transport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Transport</span></a> <a href="https://toot.thoughtworks.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a></p>
Alex Jimenez<p>Banks are pushing digital transformation, but many feel unprepared. 75% prioritize CX, yet only 30% feel ready for data, tech, and talent challenges. A core overhaul is costly—progressive modernization offers a smarter path. Step-by-step wins drive long-term success.</p><p><a href="https://www.americanbanker.com/whitepaper/accelerating-digital-transformation" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">americanbanker.com/whitepaper/</span><span class="invisible">accelerating-digital-transformation</span></a></p><p><a href="https://mas.to/tags/Banking" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Banking</span></a> <a href="https://mas.to/tags/DigitalTransformation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalTransformation</span></a> <a href="https://mas.to/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://mas.to/tags/Fintech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Fintech</span></a> <a href="https://mas.to/tags/Innovation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Innovation</span></a> <a href="https://mas.to/tags/FinServ" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>FinServ</span></a></p>
Chad S. White<p>The customer experience is undergoing a dizzying evolution that’s disrupting the status quo like never before. Here are the biggest disruptors and how to adapt >> <a href="https://blogs.oracle.com/marketingcloud/post/10-big-cx-ideas" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">blogs.oracle.com/marketingclou</span><span class="invisible">d/post/10-big-cx-ideas</span></a> <a href="https://mstdn.social/tags/customerexperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>customerexperience</span></a> <a href="https://mstdn.social/tags/digitalmarketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>digitalmarketing</span></a></p>
Chad S. White<p>The customer experience is undergoing a dizzying evolution that’s disrupting the status quo like never before. Join us for this free webinar tomorrow as we discuss 10 ideas that are reshaping the customer experience in 2025 and beyond >> <a href="https://oracle.zoom.us/webinar/register/WN_03BvV3cUTEaEVJAvIFzPrA#/registration" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">oracle.zoom.us/webinar/registe</span><span class="invisible">r/WN_03BvV3cUTEaEVJAvIFzPrA#/registration</span></a> <a href="https://mstdn.social/tags/customerexperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>customerexperience</span></a> <a href="https://mstdn.social/tags/digitalmarketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>digitalmarketing</span></a></p>
Kent Pitman<p>My wife and I have two cards for an account with a major credit card. Traveling recently, she'd made a purchase on that card that triggered texts and emails to me worrying about fraud. This really bugs me.</p><p>Don't ask me why they're asking ME, not her. They CAN tell the cards apart. They should have asked her directly. It'd have been even faster. Delay was due to asking the wrong person. </p><p>"Charge OK? Yep. OK, done." That's all it should have been.</p><p>I verified things with my wife and texted back to the card's SMS query that it was OK.</p><p>But even after I inefficiently confirmed all was well, upon going to the web site, I was again confronted with the Fraud Department wanting to confirm purchases that I had already, through their clumsy interface, dismissed as non-issues.</p><p>Also at the site, I saw that they were playing a back-and-forth thing where the vendor was repeatedly retrying apparent new transactions to get an affirmative response. Every vendor in the universe likely knows there's no other way to get past this than to keep trying.</p><p>Given how bad their internal bookkeeping is, that they don't know I've dismissed this alert, I kept wondering what the chances are that sometimes people just get double-billed. You'd like to think there was a consistent state, a database, a single source of authority with data integrity and a unique view, but then again, they're not showing evidence they're good at that.</p><p>And now today I got mail from their fraud department asking me about my experience and whether, based on that, I'd recommend the card to a friend. </p><p>It WASN'T an incident of fraud. It was confirmed normalcy. It should have been finished now. Having already wasted my time once, they want to waste it more?</p><p>And let's leave aside my annoyance at the fact that every business in the universe has converged on this practice which (a) assumes I make recommendations based on a single experience, and/or (b) seems to be trying to single out an agent for blame, rather than considering process. </p><p>I seriously doubt that feedback from these surveys ever reaches the people designing the offending processes because modern customer service seems to have as its bedrock principle that no one inside the company should ever learn what the customer experience is. It feels like the purpose of customer service is as armor to make sure that the business can really see, much less absorb, the vast amount of useful information that customers would willingly provide about just how bad their product is. I think this because the worst parts never change, no matter how many of these surveys I fill out.</p><p>Here's what I wrote today:</p><p>«Declining a valid charge is not the answer to fraud. You may feel hampered by existing protocols, but the credit card companies all have this problem and all profess helplessness. They/you own this problem.</p><p>The problem is that every time you decline a purchase, the person we're buying from can't tell the difference between a stolen card, someone who doesn't manage money right, and you just being nervous. Create a way to send an error code that distinguishes these. A temporary error that says "I'm querying the customer, please retry this transaction." or even a way to just ask a question before responding. It's completely preposterous that the correct solution to this problem is to leave egg on my face because you can't have rational network protocols that fairly represent the actual information that needs to be represented.</p><p>You're using outdated ways of doing things because you're too lazy to make a new standard, and you figure it's just fine if you sully the reputation of every customer every time they make a nervous-making transaction, that they'll be fine about it, that they won't mind the uncomfortable conversations, that they love to have email, text, etc. in a zillion different places for a single transaction, information that confusingly lingers after-the-fact an that is just clutter.</p><p>So you're asking me now whether I think that was a kind of fun experience that would make me recommend your card to someone else? Do you hear yourself? Did this question really need to be asked?</p><p>What you did does not instill confidence. It just makes a mess of a routine situation that should have a routine interaction, and there is nothing about this interaction that has the look of routine, other than that customers are used to getting dumped on big Big Credit and having to take whatever you dish out.»</p><p>After more multiple choice questions, they asked if I had any other comments to add. I did add some reminders about alert fatigue and how real problems are likely to slip through the cracks when they're doing these other things.</p><p>Is it any wonder that not all of us are reassured by billionaires taking over the US and saying "don't worry, we're good at this", "deregulate us", "run the US like a business"?</p><p><a href="https://climatejustice.social/tags/CreditCards" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CreditCards</span></a> <a href="https://climatejustice.social/tags/FraudDetection" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>FraudDetection</span></a> <a href="https://climatejustice.social/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://climatejustice.social/tags/CustomerSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerSupport</span></a> <a href="https://climatejustice.social/tags/Protocols" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Protocols</span></a> <a href="https://climatejustice.social/tags/USPolitics" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>USPolitics</span></a> <a href="https://climatejustice.social/tags/oligarchy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>oligarchy</span></a> <a href="https://climatejustice.social/tags/deregulation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>deregulation</span></a></p>
Thoughtworks<p>Product leaders, you won’t want to miss this one!</p><p>Listen to this podcast with Ivana Ciric and Jose Platero from Air Canada where they explore how Air Canada successfully reimagined its <a href="https://toot.thoughtworks.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> and ways of working through product innovation: <a href="https://ter.li/e1mer2" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="">ter.li/e1mer2</span><span class="invisible"></span></a></p><p><a href="https://toot.thoughtworks.com/tags/Podcast" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Podcast</span></a> <a href="https://toot.thoughtworks.com/tags/Tech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Tech</span></a> <a href="https://toot.thoughtworks.com/tags/Product" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Product</span></a> <a href="https://toot.thoughtworks.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a></p>
Chad S. White<p>The customer experience is undergoing a dizzying evolution that’s disrupting the status quo like never before. Join us for this free Jan. 23 webinar as we discuss 10 ideas that are reshaping the customer experience in 2025 and beyond >> <a href="https://oracle.zoom.us/webinar/register/WN_03BvV3cUTEaEVJAvIFzPrA#/registration" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">oracle.zoom.us/webinar/registe</span><span class="invisible">r/WN_03BvV3cUTEaEVJAvIFzPrA#/registration</span></a> <a href="https://mstdn.social/tags/digitalmarketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>digitalmarketing</span></a> <a href="https://mstdn.social/tags/customerexperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>customerexperience</span></a></p>
Dining & Cooking<p>Customers pack Ballard restaurant on Christmas Day <a href="https://www.diningandcooking.com/1837394/customers-pack-ballard-restaurant-on-christmas-day/" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">diningandcooking.com/1837394/c</span><span class="invisible">ustomers-pack-ballard-restaurant-on-christmas-day/</span></a> <a href="https://vive.im/tags/BallardRestaurant" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BallardRestaurant</span></a> <a href="https://vive.im/tags/BusyEnvironment" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BusyEnvironment</span></a> <a href="https://vive.im/tags/christmas" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>christmas</span></a> <a href="https://vive.im/tags/ChristmasAppetizes" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasAppetizes</span></a> <a href="https://vive.im/tags/ChristmasDay" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasDay</span></a> <a href="https://vive.im/tags/ChristmasDesserts" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasDesserts</span></a> <a href="https://vive.im/tags/ChristmasDinner" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasDinner</span></a> <a href="https://vive.im/tags/ChristmasDinnerRecipes" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasDinnerRecipes</span></a> <a href="https://vive.im/tags/ChristmasFood" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasFood</span></a> <a href="https://vive.im/tags/ChristmasRecipes" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasRecipes</span></a> <a href="https://vive.im/tags/ChristmasSides" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasSides</span></a> <a href="https://vive.im/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://vive.im/tags/EmmettNiland" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>EmmettNiland</span></a> <a href="https://vive.im/tags/HolidayGuests" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>HolidayGuests</span></a> <a href="https://vive.im/tags/Ray" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Ray</span></a>'sBoathouse <a href="https://vive.im/tags/reservations" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>reservations</span></a></p>
Chad S. White<p>The customer experience is undergoing a dizzying evolution that’s disrupting the status quo like never before. Join us for this free Jan. 23 webinar as we discuss 10 ideas that are reshaping CX in 2025 and beyond >> <a href="https://oracle.zoom.us/webinar/register/WN_03BvV3cUTEaEVJAvIFzPrA#/registration" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">oracle.zoom.us/webinar/registe</span><span class="invisible">r/WN_03BvV3cUTEaEVJAvIFzPrA#/registration</span></a> <a href="https://mstdn.social/tags/customerexperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>customerexperience</span></a> <a href="https://mstdn.social/tags/digitalmarketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>digitalmarketing</span></a></p>
Thoughtworks<p>Regulation and innovation are often seen as opposing forces, however, an exciting development is underway in the <a href="https://toot.thoughtworks.com/tags/Finance" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Finance</span></a> services industry.</p><p>In this compelling interview with Finextra, we discuss how regulators are now at the forefront of driving <a href="https://toot.thoughtworks.com/tags/Innovation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Innovation</span></a>. By fostering ‘coopetition’ among government bodies, private enterprises and tech giants, regulators are helping unlock new economic opportunities while enriching <a href="https://toot.thoughtworks.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> and financial inclusion: <a href="https://ter.li/ar1qpo" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="">ter.li/ar1qpo</span><span class="invisible"></span></a></p>
JW Prince of CPH, Radicalized<p>As someone who does a lot of my shopping online, can I just ask: What's this weird shit about having a dedicated information space on a product page showing the exact dimensions & weight of *the package the thing comes in*...? </p><p>Who gives a fuck? Tell me the shipping costs & I'll let the shipper worry about package size. </p><p>🤔<br><a href="https://helvede.net/tags/ux" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ux</span></a> <a href="https://helvede.net/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a></p>
Thoughtworks<p>🤔 Curious how the world's leading brands are revolutionizing digital products and customer experiences? </p><p>Sapna Maheswari, Head of Customer Experience, Product, and Design, Europe, shares her insights in our latest report, created in partnership with Forbes Insights.<br>Discover how 300 global leaders are navigating the evolution of digital products across various industries and transforming customer experiences.</p><p>🚀 Download the full report today: <a href="https://ter.li/guyv9g" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="">ter.li/guyv9g</span><span class="invisible"></span></a></p><p><a href="https://toot.thoughtworks.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a></p>
ekiledjian<p>California's latest legislation is about to change the game for subscription services, and it’s something both businesses and consumers need to know. Curious about how this new law could impact you? Discover what’s coming and how it could shape the future of customer experience. Don’t miss out! </p><p><a href="https://www.kiledjian.com/main/2024/9/29/say-goodbye-to-subscription-hassles-californias-new-click-to-cancel-law-explained" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">kiledjian.com/main/2024/9/29/s</span><span class="invisible">ay-goodbye-to-subscription-hassles-californias-new-click-to-cancel-law-explained</span></a></p><p><a href="https://infosec.exchange/tags/California" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>California</span></a> <a href="https://infosec.exchange/tags/ClickToCancel" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ClickToCancel</span></a> <a href="https://infosec.exchange/tags/ConsumerProtection" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ConsumerProtection</span></a> <a href="https://infosec.exchange/tags/SubscriptionServices" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>SubscriptionServices</span></a> <a href="https://infosec.exchange/tags/AB2863" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AB2863</span></a> <a href="https://infosec.exchange/tags/EasyCancellation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>EasyCancellation</span></a> <a href="https://infosec.exchange/tags/ConsumerRights" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ConsumerRights</span></a> <a href="https://infosec.exchange/tags/OnlineShopping" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>OnlineShopping</span></a> <a href="https://infosec.exchange/tags/DigitalLaw" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalLaw</span></a> <a href="https://infosec.exchange/tags/LegalUpdates" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>LegalUpdates</span></a> <a href="https://infosec.exchange/tags/BusinessCompliance" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BusinessCompliance</span></a> <a href="https://infosec.exchange/tags/SubscriptionManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>SubscriptionManagement</span></a> <a href="https://infosec.exchange/tags/Ecommerce" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Ecommerce</span></a> <a href="https://infosec.exchange/tags/MarketingStrategy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>MarketingStrategy</span></a> <a href="https://infosec.exchange/tags/CustomerSatisfaction" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerSatisfaction</span></a> <a href="https://infosec.exchange/tags/Transparency" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Transparency</span></a> <a href="https://infosec.exchange/tags/UserExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>UserExperience</span></a> <a href="https://infosec.exchange/tags/SubscriptionEconomy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>SubscriptionEconomy</span></a> <a href="https://infosec.exchange/tags/BusinessInnovation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BusinessInnovation</span></a> <a href="https://infosec.exchange/tags/ConsumerAdvocacy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ConsumerAdvocacy</span></a> <a href="https://infosec.exchange/tags/DigitalMarketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalMarketing</span></a> <a href="https://infosec.exchange/tags/RegulatoryChanges" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>RegulatoryChanges</span></a> <a href="https://infosec.exchange/tags/BusinessGrowth" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BusinessGrowth</span></a> <a href="https://infosec.exchange/tags/CustomerTrust" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerTrust</span></a> <a href="https://infosec.exchange/tags/TechNews" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechNews</span></a> <a href="https://infosec.exchange/tags/PrivacyLaw" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>PrivacyLaw</span></a> <a href="https://infosec.exchange/tags/Compliance" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Compliance</span></a> <a href="https://infosec.exchange/tags/ConsumerAwareness" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ConsumerAwareness</span></a> <a href="https://infosec.exchange/tags/SmallBusiness" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>SmallBusiness</span></a> <a href="https://infosec.exchange/tags/StartupAdvice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>StartupAdvice</span></a> <a href="https://infosec.exchange/tags/LegalCompliance" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>LegalCompliance</span></a> <a href="https://infosec.exchange/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://infosec.exchange/tags/ConsumerEducation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ConsumerEducation</span></a> <a href="https://infosec.exchange/tags/SubscriptionModel" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>SubscriptionModel</span></a> <a href="https://infosec.exchange/tags/TechTrends" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechTrends</span></a></p>
Thoughtworks<p>We’re over the moon that we and Australian Payments Plus have been honored with the 2024 Good Design Australia Award in the Digital Design category for our PayTo CX guidelines!</p><p>PayTo is reshaping digital payments with its fast, secure transactions directly from bank accounts. <br>Our collaboration has resulted in <a href="https://toot.thoughtworks.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> guidelines that set a new industry standard, ensuring consistency and ease of adoption for merchants and billers.</p><p>Read the client story: <a href="https://ter.li/14yiow" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="">ter.li/14yiow</span><span class="invisible"></span></a></p>
Thoughtworks<p>👥 Great <a href="https://toot.thoughtworks.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> starts with empowering employees!</p><p>Our blog explores how building better internal products—through <a href="https://toot.thoughtworks.com/tags/UXDesign" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>UXDesign</span></a>, automation and integration—can enhance both employee and customer satisfaction: <a href="https://ter.li/l1s010" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="">ter.li/l1s010</span><span class="invisible"></span></a></p><p> <a href="https://toot.thoughtworks.com/tags/EmployeeExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>EmployeeExperience</span></a></p>
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