AskPippa🇨🇦<p>A story on the Canadian <a href="https://c.im/tags/Healthcare" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Healthcare</span></a> Network describes how too much paperwork has lead to family <a href="https://c.im/tags/doctors" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>doctors</span></a> seeing fewer patients, doctors leaving their practices, and fewer <a href="https://c.im/tags/medical" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>medical</span></a> students choosing family medicine as a profession. </p><p>The full story is accessible for free to doctors and <a href="https://c.im/tags/pharmacists" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>pharmacists</span></a> in <a href="https://c.im/tags/Canada" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Canada</span></a>. Here is the first part:</p><p>The admin burden that’s really killing family practice, by Dr. Sohail Gandhi. <br>"On Saturday, I logged into my Electronic <a href="https://c.im/tags/Medical" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Medical</span></a> Record (EMR), correctly realizing that if I waited until Monday, the <a href="https://c.im/tags/EMR" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>EMR</span></a> inbox would crush my sorry soul."...</p><p>"Recently, there’s been a lot of talk about the “administration burden” faced by family physicians.</p><p>The <a href="https://c.im/tags/Ontario" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Ontario</span></a> College of Family Physicians estimates family doctors spend up to 19 hours a week on “paper work.” Given there are only so many hours in a week, the more hours spent doing paperwork, the less hours seeing patients.</p><p>It also contributes to situations where people just get too frustrated with family medicine, and quit. Data shows 20% of Toronto family doctors are planning on leaving within five years. This bad karma is not lost on medical students, who, as I mentioned in a previous blog—are avoiding family practice like the plague, worsening a crisis that has been years in the making.</p><p>But what exactly is this “administration burden?” What’s the “paper work” that is driving us all to frustration? I would argue it’s not paper per se, it’s digital.</p><p>That’s not to say there isn’t paper. I frequently get asked for completely pointless sick notes from employers, impractical forms to return to work and seemingly useless—“we agreed your patient was permanently disabled, but we want a one year update to make sure your patient is still permanently disabled” forms from the pointy headed bureaucrats at insurance companies. But I’ve taken a somewhat mercenary approach to those forms in order to keep myself sane.</p><p>...I reconcile the fact that these forms are a burden, with the fact that at least I make money out of them. While somewhat unscrupulous on my part, it keeps me from totally blowing my lid whenever I see one of these.</p><p>*** No, the real admin burden comes from the completely absurd and unrelenting avalanche of reports/lab work/follow up notes—all of which present to me in a haphazard way, seemingly designed to drive me to psychiatric medications.</p><p>I took the Friday of Eid ul Fitr off to celebrate with my family. On Saturday, I logged into my Electronic Medical Record (EMR), correctly realizing that if I waited until Monday, the EMR inbox would crush my sorry soul.</p><p>Unsurprisingly, I had a total of 75 labs/reports/messages about patients to review. It wasn’t so much the number of items to take care of, (truly if they were straight forward it wouldn’t have been too bad). It was rather how badly and inefficiently the <a href="https://c.im/tags/information" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>information</span></a> came to me that sucked all of the happiness I had enjoyed on Eid from my spirit.<br>One method of getting information to me is via a system called Hospital Report Manager (HRM). I look at HRM in my EMR and see a report on a renal transplant patient from SickKids. But the note was “uncategorized” which meant that I had to go into the HRM software and enter the category “nephrologist” in the report. The VERY NEXT report in my HRM in box was . . . the exact same report on the exact same patient, but this time HRM had categorized the report as being from a cardiologist—so I had to go in, change the report once again to “nephrologist” and I now have two copies of the same report.</p><p>By the way—SickKids hospital provides exceptional medical and nursing care to my patients, but ever since they switched their hospital IT systems to a company called EPIC there has been no end of issues like this. The only thing that software is epic at is causing physician distress.</p><p>That’s not all. HRM has more goodies awaiting for me. There’s a report from my colleague Dr. Collings on his expert management of a wrist fracture on one of my patients. Thorough, comprehensive and well done. Except HRM has auto-categorized him to be a gynaecologist. So yes, I either have inaccurate information in my patients chart, or I go back and re-categorize the report to reflect that Dr. Collings is an orthopaedic surgeon."</p><p>...and more...<br> <a href="https://c.im/tags/Canada" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Canada</span></a> <a href="https://c.im/tags/doctors" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>doctors</span></a> <a href="https://c.im/tags/medicine" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>medicine</span></a> <span class="h-card"><a href="https://a.gup.pe/u/medmastodon" class="u-url mention" rel="nofollow noopener noreferrer" target="_blank">@<span>medmastodon</span></a></span> <a href="https://c.im/tags/MedMastodon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>MedMastodon</span></a> <a href="https://c.im/tags/familyphysician" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>familyphysician</span></a> <a href="https://c.im/tags/medicaladmin" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>medicaladmin</span></a> <br> <a href="https://www.canadianhealthcarenetwork.ca/admin-burden-thats-really-killing-family-practice" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">canadianhealthcarenetwork.ca/a</span><span class="invisible">dmin-burden-thats-really-killing-family-practice</span></a></p>