Create accountLogin

Recent searches

No recent searches

Search options

Only available when logged in.
mastodon.ie is one of the many independent Mastodon servers you can use to participate in the fediverse.
Irish Mastodon - run from Ireland, we welcome all who respect the community rules and members.

Administered by:

Server stats:

1.7K
active users

mastodon.ie: AboutProfiles directoryPrivacy policy

Mastodon: AboutGet the appKeyboard shortcutsView source codev4.3.8

#servicedesign

0 posts0 participants0 posts today
Replied in thread
Public
David O'Brien

This, for me, is the point, and the purpose of service design. Help people *see* what they _know_.

Make it a practice, not a profession.

This service is now live and being used by businesses across Scotland. And it's all based on post-it notes and sharpies.

#ServiceDesign

scottish-enterprise.com/suppor

Aerial view of shipping containers at Greenock Ocean Terminal.
www.scottish-enterprise.comExport assessment toolCheck your export stage, assess your progress, and get tailored next steps and suggested support.
Continued thread
Public *
David O'Brien

But in a meeting yesterday a colleague gave a demo of a new service we've introduced, on our site and said it was based on work I'd done.

I expressed surprise. (Actually, I said, "What have I done now?")

It was based on this service landscape map I worked with colleagues on our digital trade team to produce.

This work started 3 years ago. The folks I worked with have Miro accounts, so they've been updating it ever since. Which is why it is not neat, but still insightful.

A diagram showing a series of interconnected bubbles from left to right. Each of the eight bubbles represents a stage in a typical company's exporting journey. Within each bubble are multiple, colour-coded smaller circles representing smaller tasks or activities a business might undertake at that stage. Above the bubbles we detail who the actors are – the business owner, their advisers and so on. Below, we document who in our organisation provides support at that stage. Across the bottom of the diagram we record all the other organisations, public and private, who might be involved at that stage.
#servicedesign
Public
David O'Brien

Services rarely, if ever, exist in a void. They exist within a context. A landscape.

Service landscape maps capture and illustrate that wider context and allow us to see the complexity at play, and to develop a better understanding of the user’s whole experience.

#ServiceDesign

design.scotentblog.co.uk/servi

Scottish Enterprise Design blog · Service landscape mapsService landscape maps are a way of picturing the context in which a service exists, so you can understand service users' whole experience.
Public *
Stéphanie

it's been nice to get the opportunity to work on both service design and accessibility recently:

After years of pointing people to the 'Guidance for your job role' section of the DWP Accessibility Manual, where the 'Service Designer' was unfortunately missing, I finally got to work with Tom Napier (an Accessibility Specialist) and the Service Design community at DWP to create the guidance for our role.

You can have a look at the result:
accessibility-manual.dwp.gov.u

screenshot of the 'Guidance for your job role' section of the DWP accessibility manual, where the role of Service Designer is framed in red in the list of roles
#a11y#serviceDesign
Public
Andy Polaine

The latest episode my Power of Ten #podcast is out!

Thank you to my guests Stefan Holmlid and Johan Blomkvist for the deep conversations about #ServiceDesign and their book The Materials of Service Design that they co-wrote along with Simon Clatworthy.

You'll find it here (and in all the usual places) audioboom.com/posts/8694892-th as well as on my website here: polaine.com/power-of-ten/the-m

AudioboomThe Materials of Service DesignPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.
Public *
David O'Brien

This is an exercise I like to run at the start of any project.It’s based on a tweet a long time ago by Jamie Knight (and Lion, of course) which I can’t/won’t link to because, well, twitter. You can read Jamie’s bio on their site or LinkedIn profile.

The exercise is simple. At the start of any digital project, get the whole team – devs, testers, writers, designers, stakeholders, literally anyone you can round up – together, in-person or virtually, and ask the question:

Who are we willing to exclude?

[…]

https://design.scotentblog.co.uk/who-are-we-willing-to-exclude/

View image in full screen
The same whiteboard as above, but with some sticky notes moved into a 'We will exclude' column
Another whiteboard where the included sticker are joined to notes in columns headed 'we will do this by' and 'We'll know we\'ve done it by'
#a11y#inclusion#servicedesign
Public
David O'Brien

Ever clicked on a link which, when the page loads, scrolls down to a specific place and highlights some text?

They’re called URL text fragments, and they're useful if you want to link to a particular part of a long page.

I always have to look up how to make them, so I made this app so you don’t have to. Just enter the URL to link to and the text you want to highlight and it will make the link for you.

#ServiceDesign

design.scotentblog.co.uk/toolb

Scottish Enterprise Design blogURL text fragment link generator | Scottish Enterprise Design blogA tool to help generate a link that will scroll to and highlight any text fragment on a page.
ExploreLive feeds
About