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#technicalsupport

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Blaidd Drwg<p>Sorry, but this is not new.</p><p>"HP Inc is trying to force consumer PC and print customers to use online and other digital support channels by setting a minimum 15-minute wait time for anyone that phones the call center to get answers to troublesome queries."</p><p><a href="https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">theregister.com/2025/02/20/hp_</span><span class="invisible">deliberately_adds_15_minutes/</span></a></p><p>This might be the first time that one of these businesses has admitted it, but it is certainly not new.</p><p><a href="https://mastodon.art/tags/technology" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technology</span></a> <a href="https://mastodon.art/tags/CorporateInefficiency" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CorporateInefficiency</span></a> <a href="https://mastodon.art/tags/IT" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>IT</span></a> <a href="https://mastodon.art/tags/TechnicalSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechnicalSupport</span></a> <a href="https://mastodon.art/tags/CustomerSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerSupport</span></a></p>
mindsConnected<p>So I have this problem with my <a href="https://mastodon.social/tags/Samsung" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Samsung</span></a> WB150 digital compact camera, where I see this black smudge on the lens and suspect there's internal damage to it somewhere, not long after I had dropped it accidentally (well, slipped out of my hand actually). I hope to get it fixed 🤞 <a href="https://mastodon.social/tags/photography" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>photography</span></a> <a href="https://mastodon.social/tags/cameras" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>cameras</span></a> <a href="https://mastodon.social/tags/issue" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>issue</span></a> <a href="https://mastodon.social/tags/problem" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>problem</span></a> <a href="https://mastodon.social/tags/hardware" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>hardware</span></a> <a href="https://mastodon.social/tags/lens" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>lens</span></a> <a href="https://mastodon.social/tags/technicalsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technicalsupport</span></a></p>
mindsConnected<p>Here are some good reasons as to why you should join mindsConnected, a small <a href="https://mastodon.social/tags/tech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>tech</span></a> forum of mine...</p><p>▶️ Dedicated forum sections to do with <a href="https://mastodon.social/tags/Linux" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Linux</span></a>, <a href="https://mastodon.social/tags/networking" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>networking</span></a>, <a href="https://mastodon.social/tags/engineering" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>engineering</span></a>, <a href="https://mastodon.social/tags/programming" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>programming</span></a> and <a href="https://mastodon.social/tags/cybersecurity" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>cybersecurity</span></a><br>▶️ Engage in conversations with like-minded people<br>▶️ Share tutorials and resources to help others<br>▶️ Access unique perks, such as Member Interviews<br>▶️ Seek <a href="https://mastodon.social/tags/technicalsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technicalsupport</span></a> in the dedicated forum section<br>▶️ And finally, give your overall support</p><p>Join today! 👍 <br><a href="https://mindsconnected.tech/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="">mindsconnected.tech/</span><span class="invisible"></span></a></p>
Emmanuelle Skaly<p>Hey ah - what just happened??<br>About 1,300 followers of mine just, disappeared from my following list <a href="https://mementomori.social/tags/technicalsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technicalsupport</span></a></p>
Seph :verified: VOTED<p>So, here's one for the <a href="https://social.xcetera.biz/tags/linux" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>linux</span></a> nerds and computer geeks, tell me what's wrong with my HD and if'n it's fixable. External SSD, EXT4 formatted, works fine on Linux, albeit a bit slow to mount, but both <a href="https://social.xcetera.biz/tags/android" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>android</span></a> and <a href="https://social.xcetera.biz/tags/osx" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>osx</span></a> say the drive is unreadable. While I'm not sure about OS X, I do know Android is compatible with EXT4, so I'm at a loss as to what's wrong and how to fix it. Long run I might replace the drive with an external M2 unit, but not sure.<br><a href="https://social.xcetera.biz/tags/technicalsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technicalsupport</span></a></p>
Rihards Olups<p>My take on technical support years ago was that users could be expected to ask mostly questions they cannot find in documentation.<br>This was based on opensource ethics, and still seems reasonable there.</p><p>But for commercial support, my take has shifted.</p><p>1/3</p><p><a href="https://mastodon.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechSupport</span></a> <a href="https://mastodon.social/tags/TechnicalSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechnicalSupport</span></a></p>
Maj - Michele Ann Jenkins 🇨🇦<p>Me: "Your client portal isn't working -- keeps saying 'technical difficulties'"</p><p>Them: "You should try a different browser"</p><p>Me "Hmm. No. It's 2024: Fix your shit."</p><p><a href="https://cosocial.ca/tags/technicalSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technicalSupport</span></a> <a href="https://cosocial.ca/tags/UX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>UX</span></a> <a href="https://cosocial.ca/tags/insurance" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>insurance</span></a></p>
Der Heinz<p>Mal eine Frage an die Techies:<br>Ich bin hier mit <a href="https://bonn.social/tags/Firefox" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Firefox</span></a> unter Linux Mint (21) unterwegs. Im FF habe ich die Rechtschreibprüfung aktiviert und auf Deutsch gestellt. Wenn ich nun hier auf bonn.social einen Tröt eingebe, geht FF immer davon aus, dass ich Englisch schreiben will und streicht mir jedes Wort als Fehler an. Auf anderen Websites funktioniert das auch. Was kann ich da tun?<br><a href="https://bonn.social/tags/TechnicalSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechnicalSupport</span></a></p>
Master Trend Info<p>iOS 17.5 makes it less of a hassle to send your iPhone into Apple for repairs <a href="https://arstechnica.com/gadgets/2024/05/repair-state-mode-in-ios-17-5-beta-makes-it-less-of-a-hassle-to-fix-your-phone/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">arstechnica.com/gadgets/2024/0</span><span class="invisible">5/repair-state-mode-in-ios-17-5-beta-makes-it-less-of-a-hassle-to-fix-your-phone/</span></a></p><p>iOS 17.5 introduces a new repair state mode, streamlining the process of sending your iPhone for repairs to Apple. This feature aims to reduce the inconvenience associated with fixing your phone, ultimately enhancing the user experience.</p><p><a href="https://mastodon.social/tags/iOSupdate" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>iOSupdate</span></a> <a href="https://mastodon.social/tags/iPhoneRepairs" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>iPhoneRepairs</span></a> <a href="https://mastodon.social/tags/AppleSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AppleSupport</span></a> <a href="https://mastodon.social/tags/UserExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>UserExperience</span></a> <a href="https://mastodon.social/tags/Efficiency" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Efficiency</span></a> <a href="https://mastodon.social/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerService</span></a> <a href="https://mastodon.social/tags/TechnicalSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechnicalSupport</span></a> <a href="https://mastodon.social/tags/iOSFeatures" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>iOSFeatures</span></a> <a href="https://mastodon.social/tags/AppleQuality" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AppleQuality</span></a> <a href="https://mastodon.social/tags/RepairMode" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>RepairMode</span></a></p>
Graham Cluley<p>Scareware scam: Restoro and Reimage fined $26 million fine by FTC.</p><p>Read more in my article on the Bitdefender blog: <a href="https://www.bitdefender.com/blog/hotforsecurity/scareware-scam-restoro-and-reimage-fined-26-million-fine-by-ftc/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">bitdefender.com/blog/hotforsec</span><span class="invisible">urity/scareware-scam-restoro-and-reimage-fined-26-million-fine-by-ftc/</span></a></p><p><a href="https://mastodon.green/tags/cybersecurity" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>cybersecurity</span></a> <a href="https://mastodon.green/tags/scareware" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>scareware</span></a> <a href="https://mastodon.green/tags/technicalsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technicalsupport</span></a> <a href="https://mastodon.green/tags/scam" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>scam</span></a></p>
Nehad<p>I really want to know how can I edit my post?!!!!! <a href="https://mastodon.social/tags/mastodon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>mastodon</span></a> <a href="https://mastodon.social/tags/mastodonadministration" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>mastodonadministration</span></a> <a href="https://mastodon.social/tags/support" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>support</span></a> <a href="https://mastodon.social/tags/technicalsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technicalsupport</span></a> <a href="https://mastodon.social/tags/anybodyhelp" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>anybodyhelp</span></a>!</p>
Jérôme Petazzoni<p><a href="https://hachyderm.io/tags/Dell" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Dell</span></a> <a href="https://hachyderm.io/tags/TechnicalSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechnicalSupport</span></a>: we have officially entered the voodoo phase of troubleshooting</p><p>For context, we're trying to find out why the CPU will not budge from a fixed clock speed of 200 MHz. The problem happens in Windows, in Linux, even in the cursed BIOS 🤷</p>
Alexandre Franke<p>When you come to ask for <a href="https://mamot.fr/tags/TechnicalSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechnicalSupport</span></a> in a public forum (in the large sense of the word, chat rooms, issue trackers included), I don’t even expect you to say hi, but don’t make me ask (for the umpteenth time) what version of the software you’re running and what installation method you used. *That* is the basic courtesy I’m expecting.</p>
BenUNC<p>The <a href="https://fosstodon.org/tags/words" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>words</span></a> and <a href="https://fosstodon.org/tags/language" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>language</span></a> you use in <a href="https://fosstodon.org/tags/TechnicalSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechnicalSupport</span></a> are important. </p><p>"Sadly" or "unfortunately" plant a seed in the reader's mind:</p><p>"Unfortunately, this fix didn't make it into the 1.2.3 release" tells the user to be disappointed. </p><p>I'm not sad about what didn't make it into this release. I'm calm and confident that the releases are prioritized as well as they can be given the constraints we are working in. </p><p>"This was bumped by some more urgent things in version 1.2.3" (+ workaround)</p>
Diana Payne<p>Permission to huff and puff: I now have five pages of emails back and forth to <a href="https://mastodonapp.uk/tags/technicalsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technicalsupport</span></a>. Each time climbing the loft ladder into a boiling hot loft to peer into the penumbra to 'configure the data logger'. At every stage something has gone awry. *ends rant* Thank you for listening.</p>
Diana Payne<p>That heartsink moment when you email <a href="https://mastodonapp.uk/tags/technicalsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technicalsupport</span></a> and get: 'It's very easy, you just . . . and it isn't.😟</p>
(Author) Michael Anthony White<p>I was just forwarded a compliment made by an old coworker at a former place of employment, and it made my day. When you put forth unbridled passion and effort into your job, people remember.</p><p>Read of my full adventures in "True Tales from the Land of Digital Sand" available for purchase online, or rent it for free on Overdrive 📖 and Hoopla 🔉</p><p><a href="https://voxgeekus.com" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://</span><span class="">voxgeekus.com</span><span class="invisible"></span></a></p><p><a href="https://mindly.social/tags/customerservice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>customerservice</span></a> <a href="https://mindly.social/tags/technicalsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technicalsupport</span></a> <a href="https://mindly.social/tags/management" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>management</span></a> <a href="https://mindly.social/tags/leadership" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>leadership</span></a> <a href="https://mindly.social/tags/success" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>success</span></a> <a href="https://mindly.social/tags/experience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>experience</span></a></p>
JoeJoeTom 🏳️‍🌈🎶🪨💛🤍💜🖤<p>Why is it when you contact <a href="https://mastodon.cloud/tags/TechnicalSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechnicalSupport</span></a> for anything, you’re supposed to be the King of All Things Computer? I’m not a newbie*, but if I understood all this encoding/server/protocol/crypto/cloud-o/Bingo was his name-o stuff they keep asking me to test, I’d hardly need to be contacting tech support. It’s like going to a hospital for surgery and being expected to perform it yourself!</p><p>*And what if I were? How the heck do newbies get their problems fixed?</p>
Wiredfire :BA:<p>I have a Google form we use to record raffle entries for a cat rescue. Supporters enter by adding a Facebook comment with how many entries they want then one of the rescue’s volunteers adds them to the form - name and number of entries. </p><p>Is there then a way to get Google Sheets to automatically duplicate each entry (name) for as many times as the number of entries given in the form?</p><p><a href="https://mas.to/tags/excel" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>excel</span></a> <a href="https://mas.to/tags/googlesheets" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>googlesheets</span></a> <a href="https://mas.to/tags/spreadsheet" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>spreadsheet</span></a> <a href="https://mas.to/tags/technicalsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>technicalsupport</span></a></p>
Jeff Sikes<p>Undeliverable email / bouncebacks.</p><p>I wish there was an Outlook Add-On that explains the error in layman’s terms and offer up options for moving forward. This is a fairly common concern and asking my non-technical staff to open message headers to review the error codes isn’t a viable option.</p><p>Maybe the new Office Co-Pilot could do that…in the meantime, has anyone heard of such an add-on existing? Something like the mockup here.</p><p><a href="https://mastodon.social/tags/Email" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Email</span></a> <a href="https://mastodon.social/tags/TechnicalSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechnicalSupport</span></a> <a href="https://mastodon.social/tags/Outlook" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Outlook</span></a></p>
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