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The BBC asked minority groups what they thought of the BBC:
"Participants...viewed journalism as a form of oppression that had the same impact on their lives as the police. Journalism in general, and the BBC in particular, they said, felt like an arm of the state."
Nieman LabThe BBC asked marginalized groups how it could do better. They didn’t hold back."They're going to the shop for sense-making, I think. And there's nothing on the shelf."