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A friend who used to do tech support told me that he learned that instead of asking "is it plugged in" it was better to ask the customer to unplug it and plug it back in. Then they might notice that it was unplugged but they don't have to admit it. I think about that a lot

I've heard some fairly elaborate versions of that, including telling the customer to unplug it, clean the end of it, and then plug it back in again, all to give the customer the pretense.
Jenny Fx

@josh @jamey One of my major enshittification bugbears is sometimes having to be on the phone to customer support being forced to troubleshoot for hours turning things off and on and resetting and unlinking, bending into awkward angles, and most of all waiting, when I just wanted to sit down and relax and watch a damn TV show but I can't.