Great piece @j9t posted yesterday on ticket management - the importance of managing a ticketing system right, best practices, etc.
In my experience, a ticketing system will always work if maintained correctly.
meiert.comOn Ticket Management · Jens Oliver MeiertIssue tracking tools like Jira, GitHub Issues, or Bugzilla are essential for managing bugs and tasks (that is, issues). However, not everyone finds ticket management convenient or convincing. A perspective on why tickets matter, and how they can be used well.